Chatbots are computer programs that interact with humans through text, messaging, or voice. With the advancement of artificial intelligence (AI), chatbots are now an important channel for customer interaction. All vertical industries and sectors can benefit from the opportunities offered by chatbots, in particular, within life sciences to improve efficiencies in clinical trials. Back in…
Year: 2022
A lot has changed with global customer experience (CX) in the past few years. Especially since the pandemic started, there has been a rapid shift in consumer expectations. Customers consider their experience with a brand as important as the product itself. And this includes their experience with customer support. This is the topic presented by…
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